Decor and Stuff's ideas offer the opportunity to "Stir Up the Gift of Giving" all around the world by giving to organizations such as St. Jude's, Feed the Children, Disaster Relief and many more. With your support, we at Decor and Stuff feel that much can be done to help one another now and in the near future for a more caring, peaceful, efficient, confident, stable and safe environment for our families and each other. We also:
Encourage Leadership & Volunteerism
Operate Ethically, Legally & Responsibly
Are Non-Profit & Business-Focused
Are Professional, Trained & Equipped
Seek Continual Improvement
View, Listen To & Financially Support The Organizations, as we ask others to do.
Reward yourself by rewarding others! Donate and save lives all over the world! We thank you in advance for your love, effort, and support!
Encourage Leadership & Volunteerism
Operate Ethically, Legally & Responsibly
Are Non-Profit & Business-Focused
Are Professional, Trained & Equipped
Seek Continual Improvement
View, Listen To & Financially Support The Organizations, as we ask others to do.
Reward yourself by rewarding others! Donate and save lives all over the world! We thank you in advance for your love, effort, and support!
Contact Us Today!
Decor and Stuff, LLC
Attn: Felicia Martin
Orlando, FL 32825
decor.nstuff@yahoo.com
Phn. - 800-780-9228
Fax - 800-780-9228 ext.2
decor.nstuff@yahoo.com
Decor and Stuff, LLC
Attn: Felicia Martin
Orlando, FL 32825
decor.nstuff@yahoo.com
Phn. - 800-780-9228
Fax - 800-780-9228 ext.2
decor.nstuff@yahoo.com
Shipping Information:
Your order will arrive in 2 - 4 weeks. Please allow an additional 2 business days for us to process your order.
Why are there higher shipping and handling rates for the different zones?
All transportation companies shipping via ground service charge more the farther they have to go. Expenses such as gas, labor, and so forth add up as the miles add up. Since all of your shipments originate in California, shipments to the East Coast cost more than shipments to the Midwest.
Refund, Returns and Cancellation Policies:
To obtain Decor And Stuff authorization to return a defective item for credit or replacement, simply email decor.nstuff@yahoo.com within 30 days of purchase. Non-defective merchandise returns will incur a 20% restocking fee, and must also be returned within 30 days of purchase. Product boxes and/or items that have been written on or otherwise marked will not be considered for credit or replacement.
CONDITIONS Non-defective merchandise must meet the following conditions to qualify for return acceptance.
Merchandise must be in its original minimum inner pack quantity, as shipped by Decor And Stuff's warehouse affiliates. Broken quantity inner packs are not returnable.
Sample items are not returnable.
Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged.
Returns which do not meet the conditions described in this return policy will be returned and shipping cost of return will be charged.
ITEMS WITH GUARANTEES OR WARRANTIES If a purchased item includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair or replacement.
ITEMS DAMAGED DURING SHIPMENT All merchandise damaged during shipment is covered by the shipper. If you receive merchandise damaged during shipping, please email us Attn: Member Service department at decor.nstuff@yahoo.com within 30 days of the date of shipment of your order, and your claim will be processed immediately. NOTE: Established procedures by UPS, U.S.Parcel Post, and trucking lines, must be complied with or they may deny your claim.
Q: I received a package. Upon examination I found a broken ceramic vase. Should I place a claim with the carrier or return it to Decor And Stuff? A: Please email our Member Service department at decor.nstuff@yahoo.com
Q: What procedure do I follow if I place a claim for a lost shipment and it arrives soon after? A: Please notify Decor And Stuff immediately so we can close our files without continuing unneccessary expenses for Decor And Stuff and the carrier.
Q: My order has been lost. I need it now. Can't you just send a duplicate? A: UPS, Parcel Post, and trucking firms will not accept any responsibility for hardships caused by lost shipments. We regret that we cannot assist you in this manner. We suggest you place and pay for a duplicate order. When the carrier validates your claim, we will credit your account or send a refund check at your request.
Q: I received a watch that doesn't work. I bought it 3 weeks ago and didn't realize it didn't work properly. What's the procedure on this? A: Any watch received in a defective condition that doesn't show signs of wear, which is returned to Decor And Stuff within 45 days of purchase date in its original display box, can be returned to Decor And Stuff for credit or replacement. A Return Authorization Form must be used as no merchandise can be returned to Decor And Stuff without prior consent from Decor And Stuff.
Q: I wore the defective watch and it does show signs of wear. Won't you repair it? A: Yes. Any defective watch purchased from Decor And Stuff that shows signs of wear will be repaired free of charge, providing it was purchased within the previous 45 days. Proof of date and purchase (your invoice) must be included, as well as a note saying the watch is defective, with a brief explanation if necessary.
Send to: Customer Satisfaction P.O. Box 1600 Woodland Hills, CA 91365.
Q: What if the watch was purchased longer than 45 days previously? A: Any watch purchased more than 45 days previously which has not been worn, must be accompanied by the service fee and the Guarantee Certificate which is included with each watch.
Send to: Customer Satisfaction P.O. Box 1600 Woodland Hills, CA 91365
Note: For More Information Regarding Customer Satisfaction Warranties and Guarantees, please refer to the last page of the World of Products catalog.
Q: If a 14K gold item is $39.95 or less, is it covered by the costume jewelry guarantee? A: No. All 14K gold jewelry is covered by the 14K gold warranty regardless of cost.
Q: Your costume jewelry guarantee is really great! This guarantee offers replacement regardless of reason for only a small service fee. Do you have a similar guarantee for the 14K gold jewelry? A: Decor And Stuff offers a separate warranty for 14K and 10K gold jewelry. Gold and gems are by far the biggest cost factor in 14K/10K gold jewelry compared to labor for costume jewelry. The only feasible guarantee we can offer for 14K/10K gold jewelry is to guarantee that it's exactly as described. Money will be refunded if the 14K/10K gold jewelry is returned in perfect resalable condition, exactly as received and unused, within 10 days of receipt. There is no restocking fee when 14K/10k gold jewelry is returned under the conditions of the guarantee. Note: All Decor And Stuff jewelry and watches come with guarantees and warrantees. Please refer to the last page of the World of Products catalog for more information.
WHAT IF I HAVE A CLAIM? Decor And Stuff makes a supreme effort to see that your orders are shipped correctly and that they reach you safely. Every order shipped from Decor And Stuff is double-checked for accuracy. Decor And Stuff's quality control procedure is one of the most stringent in the industry. In addition to retaining overseas inspectors, each shipment is spot-checked on arrival. If excessive defects or a problem is found, the entire shipment is individually inspected and imperfects removed. Items are again randomly inspected on the order filling line.
Decor And Stuff seeks the best value which takes into account price as well as quality. We believe we offer the best quality for the lowest possible price. However, quality is subjective and viewed differently by each person. What appears to be a flaw to one person may be viewed as a natural mark of beauty to another. From time to time, claims may also arise because spot-checking cannot assure that 100% of flawed merchandise is removed.
Decor And Stuff uses styrofoam pellets as cushioning material when packing your order. These pellets are much more costly than shredded newsprint which is commonly used. The pellets do not compact, and therefore offer more protection. They are much lighter than shredded paper thereby saving you shipping costs. To recycle the pellets, call (800) 828-2214.
Despite all of these precautions, claims do arise. Decor And Stuff's adjustment and return policy is truly very simple. We want to protect you and make you feel comfortable - and make certain you get what you pay for. We have established some requirements to make our policies and programs workable.
CLAIMS Claims will fall under the following categories: (1) Lost order, (2) Damaged merchandise, (3) Shortage on order, (4) Defective merchandise, (5) Wrong item sent, (6) Manufacturer's Guarantee defect.
LOST ORDERS It doesn't happen often, but carriers such as UPS, truck lines and Parcel Post do lose orders. If you have placed an order and have not received it in a reasonable period, do the following:
Email Decor And Stuff. Attn: Member Services Department. Please have the following information ready: Your name as it appears on your Decor And Stuff purchasing license. Your Decor And Stuff account number. Attach a copy of the order submitted to Decor And Stuff and date mailed. Approximate dollar amount remitted and how the order was paid. Personal check? Charge card? Money order? Your latest Decor And Stuff statement, if it shows the order in question. If a partial order was delivered and the invoice is included in one of the delivered cartons, please have this invoice available and a list of the missing items. Advise the Adjustment Department of the number of cartons received. Decor And Stuff will check our computer to find the date your order was shipped and the carrier used. Decor And Stuff affiliates will initiate a tracer with the carrier. Normally a response is received within 10 working days after the tracer is initiated. Most carriers require a 10-day waiting period before they will accept a tracer request. The U.S. Postal Service requires a 30-day waiting period from date of shipment before they will accept a tracer. (90 days outside continental U.S.) Decor And Stuff will notify you when we receive the result of the tracer. Results of a tracer are generally one of the following: The Carrier is unable to prove delivery. Therefore, credit has been issued to your account, or we have reshipped your merchandise as you requested. The Carrier will submit a photocopy of a delivery receipt which will be forwarded to you. It will show the order was delivered in full, and the signature of the person who received the order and the date it was delivered. If, after receiving the photocopy, you find the signature is not yours, a neighbor's or a member of your family's return the photocopy to Decor And Stuff's Adjustments Department together with a denial of signature letter. We'll then file a denial of signature claim with the carrier. This will require an additional 7 to 10 working days. We'll notify you of the results. The Carrier may have returned the order to our warehouse for the following reasons: UPS made three attempts at delivery to you and no one was home. Your delivery address is a Post Office Box. UPS does not deliver to a Post Office Box. They notify you, but if no response is made within seven days, the package is returned to Decor And Stuff. You have moved and your order was sent to your former address. The package may have been retained by someone who signed for the package at your old address, or the shipment was returned to Decor And Stuff.
DAMAGED MERCHANDISE Inspect each box for signs of damage such as crushed, torn, open, unseamed tape, etc. If you do find outward damage, sign the receipt with the words "Exception - Damage." For United Parcel Service deliveries, please email our Member Service department at decor.nstuff@yahoo.com and give the invoice number or the shipment involved. Explain the damage involved, number of cartons received and whether you desire a replacement or credit to your account. This information will prepare us for a claim report from the carrier.
Hidden Damage by carrier: If you should receive a shipment delivered by carrier that shows no visible damage, but upon inspection you discover damage due to evident rough handling, call Decor And Stuff within 30 days of invoice date and report the damage. Decor And Stuff will issue credit or replacement at your request.
Drop-ship damage: Contact Decor And Stuff, giving us your drop-ship name and address. Decor And Stuff will reship to you or credit your account.
SHORTAGES If you receive an order from Decor And Stuff and find it has not been filled completely:
Check your invoice. If the item was out of stock, it was not charged to your account. If the item does not appear on your invoice, be sure to advise the Member Support Department write or email at decor.nstuff@yahoo.com Thoroughly check the cartons and packing. Small items may be under the packing material. Upon receipt, check the condition of the cartons. If there is a shortage due to tampering, a claim must be placed with the carrier. Follow the same procedure as if there is damage. If there is no tampering and an actual shortage exists, contact Decor And Stuff's Member Support department via email at decor.nstuff@yahoo.com. We'll need to know the invoice number, number of cartons received, the missing item number, and whether you prefer credit or a replacement. Decor And Stuff will investigate the shortage. When the item is confirmed as not shipped, it will be shipped or credit will be issued to your account, whichever you prefer. If reweighing your shipment or other checking procedures indicates all items were shipped, we will advise you.
Frequently Asked Questions:
Q: Can I phone my orders into Decor And Stuff?
A: Toll-free! You may order by phone toll-free from all 50 states, plus Canada, Puerto Rico and the Virgin Islands. For fastest service, order online at www.decorandstuff.com. Additionally, you may FAX your order.
Q: Do I have to order a minimum amount of merchandise?
A: No. Order what you need, when you need it.
Q: What if I become a sub-contractor of Decor And Stuff and decide it's not for me?
A: This is for serious minded only! For a non-refundable fee of just $40.00 (plus s & h) to the address, you can more than double your money in profits!
Q: If I start as a sub-wholesaler, do I enjoy all the privileges?
A: Yes! All of Decor And Stuff's products via catalog are at your disposal immediately! You can start making money your very first day!
Q: Can I drop by to personally view Decor And Stuff's facilities?
A: We'd love to see you! Feel free to drop by anytime during business hours. Were open Monday Friday, 9:00AM to 3:00PM. Our address is:
13230 San Bernardino Ave. Fontana, CA 92335
Your order will arrive in 2 - 4 weeks. Please allow an additional 2 business days for us to process your order.
Why are there higher shipping and handling rates for the different zones?
All transportation companies shipping via ground service charge more the farther they have to go. Expenses such as gas, labor, and so forth add up as the miles add up. Since all of your shipments originate in California, shipments to the East Coast cost more than shipments to the Midwest.
Refund, Returns and Cancellation Policies:
To obtain Decor And Stuff authorization to return a defective item for credit or replacement, simply email decor.nstuff@yahoo.com within 30 days of purchase. Non-defective merchandise returns will incur a 20% restocking fee, and must also be returned within 30 days of purchase. Product boxes and/or items that have been written on or otherwise marked will not be considered for credit or replacement.
CONDITIONS Non-defective merchandise must meet the following conditions to qualify for return acceptance.
Merchandise must be in its original minimum inner pack quantity, as shipped by Decor And Stuff's warehouse affiliates. Broken quantity inner packs are not returnable.
Sample items are not returnable.
Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged.
Returns which do not meet the conditions described in this return policy will be returned and shipping cost of return will be charged.
ITEMS WITH GUARANTEES OR WARRANTIES If a purchased item includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair or replacement.
ITEMS DAMAGED DURING SHIPMENT All merchandise damaged during shipment is covered by the shipper. If you receive merchandise damaged during shipping, please email us Attn: Member Service department at decor.nstuff@yahoo.com within 30 days of the date of shipment of your order, and your claim will be processed immediately. NOTE: Established procedures by UPS, U.S.Parcel Post, and trucking lines, must be complied with or they may deny your claim.
Q: I received a package. Upon examination I found a broken ceramic vase. Should I place a claim with the carrier or return it to Decor And Stuff? A: Please email our Member Service department at decor.nstuff@yahoo.com
Q: What procedure do I follow if I place a claim for a lost shipment and it arrives soon after? A: Please notify Decor And Stuff immediately so we can close our files without continuing unneccessary expenses for Decor And Stuff and the carrier.
Q: My order has been lost. I need it now. Can't you just send a duplicate? A: UPS, Parcel Post, and trucking firms will not accept any responsibility for hardships caused by lost shipments. We regret that we cannot assist you in this manner. We suggest you place and pay for a duplicate order. When the carrier validates your claim, we will credit your account or send a refund check at your request.
Q: I received a watch that doesn't work. I bought it 3 weeks ago and didn't realize it didn't work properly. What's the procedure on this? A: Any watch received in a defective condition that doesn't show signs of wear, which is returned to Decor And Stuff within 45 days of purchase date in its original display box, can be returned to Decor And Stuff for credit or replacement. A Return Authorization Form must be used as no merchandise can be returned to Decor And Stuff without prior consent from Decor And Stuff.
Q: I wore the defective watch and it does show signs of wear. Won't you repair it? A: Yes. Any defective watch purchased from Decor And Stuff that shows signs of wear will be repaired free of charge, providing it was purchased within the previous 45 days. Proof of date and purchase (your invoice) must be included, as well as a note saying the watch is defective, with a brief explanation if necessary.
Send to: Customer Satisfaction P.O. Box 1600 Woodland Hills, CA 91365.
Q: What if the watch was purchased longer than 45 days previously? A: Any watch purchased more than 45 days previously which has not been worn, must be accompanied by the service fee and the Guarantee Certificate which is included with each watch.
Send to: Customer Satisfaction P.O. Box 1600 Woodland Hills, CA 91365
Note: For More Information Regarding Customer Satisfaction Warranties and Guarantees, please refer to the last page of the World of Products catalog.
Q: If a 14K gold item is $39.95 or less, is it covered by the costume jewelry guarantee? A: No. All 14K gold jewelry is covered by the 14K gold warranty regardless of cost.
Q: Your costume jewelry guarantee is really great! This guarantee offers replacement regardless of reason for only a small service fee. Do you have a similar guarantee for the 14K gold jewelry? A: Decor And Stuff offers a separate warranty for 14K and 10K gold jewelry. Gold and gems are by far the biggest cost factor in 14K/10K gold jewelry compared to labor for costume jewelry. The only feasible guarantee we can offer for 14K/10K gold jewelry is to guarantee that it's exactly as described. Money will be refunded if the 14K/10K gold jewelry is returned in perfect resalable condition, exactly as received and unused, within 10 days of receipt. There is no restocking fee when 14K/10k gold jewelry is returned under the conditions of the guarantee. Note: All Decor And Stuff jewelry and watches come with guarantees and warrantees. Please refer to the last page of the World of Products catalog for more information.
WHAT IF I HAVE A CLAIM? Decor And Stuff makes a supreme effort to see that your orders are shipped correctly and that they reach you safely. Every order shipped from Decor And Stuff is double-checked for accuracy. Decor And Stuff's quality control procedure is one of the most stringent in the industry. In addition to retaining overseas inspectors, each shipment is spot-checked on arrival. If excessive defects or a problem is found, the entire shipment is individually inspected and imperfects removed. Items are again randomly inspected on the order filling line.
Decor And Stuff seeks the best value which takes into account price as well as quality. We believe we offer the best quality for the lowest possible price. However, quality is subjective and viewed differently by each person. What appears to be a flaw to one person may be viewed as a natural mark of beauty to another. From time to time, claims may also arise because spot-checking cannot assure that 100% of flawed merchandise is removed.
Decor And Stuff uses styrofoam pellets as cushioning material when packing your order. These pellets are much more costly than shredded newsprint which is commonly used. The pellets do not compact, and therefore offer more protection. They are much lighter than shredded paper thereby saving you shipping costs. To recycle the pellets, call (800) 828-2214.
Despite all of these precautions, claims do arise. Decor And Stuff's adjustment and return policy is truly very simple. We want to protect you and make you feel comfortable - and make certain you get what you pay for. We have established some requirements to make our policies and programs workable.
CLAIMS Claims will fall under the following categories: (1) Lost order, (2) Damaged merchandise, (3) Shortage on order, (4) Defective merchandise, (5) Wrong item sent, (6) Manufacturer's Guarantee defect.
LOST ORDERS It doesn't happen often, but carriers such as UPS, truck lines and Parcel Post do lose orders. If you have placed an order and have not received it in a reasonable period, do the following:
Email Decor And Stuff. Attn: Member Services Department. Please have the following information ready: Your name as it appears on your Decor And Stuff purchasing license. Your Decor And Stuff account number. Attach a copy of the order submitted to Decor And Stuff and date mailed. Approximate dollar amount remitted and how the order was paid. Personal check? Charge card? Money order? Your latest Decor And Stuff statement, if it shows the order in question. If a partial order was delivered and the invoice is included in one of the delivered cartons, please have this invoice available and a list of the missing items. Advise the Adjustment Department of the number of cartons received. Decor And Stuff will check our computer to find the date your order was shipped and the carrier used. Decor And Stuff affiliates will initiate a tracer with the carrier. Normally a response is received within 10 working days after the tracer is initiated. Most carriers require a 10-day waiting period before they will accept a tracer request. The U.S. Postal Service requires a 30-day waiting period from date of shipment before they will accept a tracer. (90 days outside continental U.S.) Decor And Stuff will notify you when we receive the result of the tracer. Results of a tracer are generally one of the following: The Carrier is unable to prove delivery. Therefore, credit has been issued to your account, or we have reshipped your merchandise as you requested. The Carrier will submit a photocopy of a delivery receipt which will be forwarded to you. It will show the order was delivered in full, and the signature of the person who received the order and the date it was delivered. If, after receiving the photocopy, you find the signature is not yours, a neighbor's or a member of your family's return the photocopy to Decor And Stuff's Adjustments Department together with a denial of signature letter. We'll then file a denial of signature claim with the carrier. This will require an additional 7 to 10 working days. We'll notify you of the results. The Carrier may have returned the order to our warehouse for the following reasons: UPS made three attempts at delivery to you and no one was home. Your delivery address is a Post Office Box. UPS does not deliver to a Post Office Box. They notify you, but if no response is made within seven days, the package is returned to Decor And Stuff. You have moved and your order was sent to your former address. The package may have been retained by someone who signed for the package at your old address, or the shipment was returned to Decor And Stuff.
DAMAGED MERCHANDISE Inspect each box for signs of damage such as crushed, torn, open, unseamed tape, etc. If you do find outward damage, sign the receipt with the words "Exception - Damage." For United Parcel Service deliveries, please email our Member Service department at decor.nstuff@yahoo.com and give the invoice number or the shipment involved. Explain the damage involved, number of cartons received and whether you desire a replacement or credit to your account. This information will prepare us for a claim report from the carrier.
Hidden Damage by carrier: If you should receive a shipment delivered by carrier that shows no visible damage, but upon inspection you discover damage due to evident rough handling, call Decor And Stuff within 30 days of invoice date and report the damage. Decor And Stuff will issue credit or replacement at your request.
Drop-ship damage: Contact Decor And Stuff, giving us your drop-ship name and address. Decor And Stuff will reship to you or credit your account.
SHORTAGES If you receive an order from Decor And Stuff and find it has not been filled completely:
Check your invoice. If the item was out of stock, it was not charged to your account. If the item does not appear on your invoice, be sure to advise the Member Support Department write or email at decor.nstuff@yahoo.com Thoroughly check the cartons and packing. Small items may be under the packing material. Upon receipt, check the condition of the cartons. If there is a shortage due to tampering, a claim must be placed with the carrier. Follow the same procedure as if there is damage. If there is no tampering and an actual shortage exists, contact Decor And Stuff's Member Support department via email at decor.nstuff@yahoo.com. We'll need to know the invoice number, number of cartons received, the missing item number, and whether you prefer credit or a replacement. Decor And Stuff will investigate the shortage. When the item is confirmed as not shipped, it will be shipped or credit will be issued to your account, whichever you prefer. If reweighing your shipment or other checking procedures indicates all items were shipped, we will advise you.
Frequently Asked Questions:
Q: Can I phone my orders into Decor And Stuff?
A: Toll-free! You may order by phone toll-free from all 50 states, plus Canada, Puerto Rico and the Virgin Islands. For fastest service, order online at www.decorandstuff.com. Additionally, you may FAX your order.
Q: Do I have to order a minimum amount of merchandise?
A: No. Order what you need, when you need it.
Q: What if I become a sub-contractor of Decor And Stuff and decide it's not for me?
A: This is for serious minded only! For a non-refundable fee of just $40.00 (plus s & h) to the address, you can more than double your money in profits!
Q: If I start as a sub-wholesaler, do I enjoy all the privileges?
A: Yes! All of Decor And Stuff's products via catalog are at your disposal immediately! You can start making money your very first day!
Q: Can I drop by to personally view Decor And Stuff's facilities?
A: We'd love to see you! Feel free to drop by anytime during business hours. Were open Monday Friday, 9:00AM to 3:00PM. Our address is:
13230 San Bernardino Ave. Fontana, CA 92335
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